The consulting sector has grown enormously in the last decade around the world, with annual revenues of 10 billion that some high-level companies reach. With smaller consultancies arising regularly to support all types of businesses, from government projects, through oil, gas and renewable energy to smaller organizations that assist with business management and certifications, such as ISO 9001: 2015 and other standards ISO, the consultancy sector has never been so buoyant.
Therefore, given that the ISO 9001: 2015 standard focuses on the consistency of the product and service and customer satisfaction, can the implementation of ISO 9001: 2015 be used to bring tangible benefits to an organization dedicated to consulting?
What Are The Benefits Of Implementing ISO 9001: 2015?
Consultancies are usually composed of groups of people with similar skills and backgrounds who work in different ways toward a common goal. When recruiting personnel for a consulting firm, iso consultant with different skills, experience, and backgrounds are often hired to offer consulting services on wide and varied projects. Therefore, we can find very definite differences in the methods and interactions with the client and, in the result. So, how can the implementation and principles of the ISO 9001: 2015 standard help a consultancy in this case? Let’s analyze it below:
The commitment of the leader of the organization or top management can ensure consistency of delivery, motivated staff, and adherence to the achievement of planned objectives through agreed and formalized processes. This consistency of behavior can be manifested in reliable delivery and ensure that trusted methods are used by the organization.
Addressing risk and opportunity is an essential skill required by consultants. This is often the skill most sought after by clients who seek to reduce business risk or expand through the identification and exploitation of opportunities. Any accentuation of the understanding of risk and opportunity methodologies can help improve the performance and reputation of a consultancy.
· Competence, Awareness and Documented Information
Ensuring that consultants are adequately trained and equipped to meet established objectives is a critical aspect of the organization. And, in some cases, creating the appropriate delivery methods as “documented information” can go a long way in clarifying methods and results for both clients and consultants.
· Customer Feedback
Consulting projects can take many forms, delivering projects or defined outcomes, or merely trying to improve turnover or even relationships with stakeholders. It has been known that the opinions of clients about the success of a consulting service differ. In such cases, the use of the principles of ISO 9001: 2015 to request and act against formal feedback from customers can be a great driver for future improvement and improve customer relationships.